The main goal of the KAOS: Knowledge-Aware Operational Support project is to overcome issues by empowering Operational Support (OS) with domain
knowledge. In particular, KAOS will develop a foundational framework of concepts covering
organizations, processes, participants and information as relevant for Knowledge-empowered OS (KOS).
It will then exploit this framework as the core of an infrastructure for KOS that integrates domain
knowledge as a first-class citizen, making it accessible to the actual OS techniques. This will constitute
the basis for the development of a new generation of OS techniques truly flexible and able to support
domain experts and business analysts in the effective execution of BP.